# Account recovery support

**URL:** <https://platform.jetbrains.com/t/account-recovery-support/627>\
**Category:** JetBrains Marketplace\
**Created:** [February 20, 2025, 10:13am UTC](https://platform.jetbrains.com/t/account-recovery-support/627 "2025-02-20T10:13:40Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![owen79](https://sea1.discourse-cdn.com/flex001/user_avatar/platform.jetbrains.com/owen79/32/551_2.png) [@owen79](https://platform.jetbrains.com/u/owen79)\
**Post date:** [February 20, 2025, 10:13am UTC](https://platform.jetbrains.com/t/account-recovery-support/627/1 "2025-02-20T10:13:40Z")

</div>

I’m trying to recover access to a JetBrains account that i had with my employers email domain. I left the company a few years back and now I’ve rejoined them I don’t have any recovery codes to get back in. I was the developer of their plugin and need to be readded to the organization to continue development

I’ve tried to raise a few support tickets using the relevant form, I don’t even get acknowledgement of the support ticket.

Any suggestions of a good email address I can contact directly to try and resolve?

(I should point out I’ve logged in with my personal JetBrains account to post this 🙂 )

---

<div class="post-metadata">

**Author:** ![natalia.melnikova](https://sea1.discourse-cdn.com/flex001/user_avatar/platform.jetbrains.com/natalia.melnikova/32/31_2.png) [@natalia.melnikova](https://platform.jetbrains.com/u/natalia.melnikova)\
**Post date:** [February 20, 2025, 1:13pm UTC](https://platform.jetbrains.com/t/account-recovery-support/627/2 "2025-02-20T13:13:34Z")

</div>

Hello,

Please reach out to [marketplace@jetbrains.com](mailto:marketplace@jetbrains.com) with all relevant details, such as your old email address and the plugin name. If you’ve already contacted us there, please send me a direct message here, and I’ll be happy to double-check on the progress for you.