# Wrong pricing set is causing me bad reviews
**URL:** https://platform.jetbrains.com/t/wrong-pricing-set-is-causing-me-bad-reviews/2522
**Category:** JetBrains Marketplace
**Created:** [August 12, 2025, 10:56pm UTC](https://platform.jetbrains.com/t/wrong-pricing-set-is-causing-me-bad-reviews/2522 "2025-08-12T22:56:02Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@dalgarins](https://platform.jetbrains.com/u/dalgarins)
#### Post date: [August 12, 2025, 10:56pm UTC](https://platform.jetbrains.com/t/wrong-pricing-set-is-causing-me-bad-reviews/2522/1 "2025-08-12T22:56:02Z")
someone from marketplace team, could help me with issue? the pricing is wrong and the bad reviews are comming.
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### Author:  [@dalgarins](https://platform.jetbrains.com/u/dalgarins)
#### Post date: [August 12, 2025, 10:57pm UTC](https://platform.jetbrains.com/t/wrong-pricing-set-is-causing-me-bad-reviews/2522/2 "2025-08-12T22:57:41Z")
this is the ticket: [https://marketplace-support.jetbrains.com/hc/en-us/requests/7871635](https://marketplace-support.jetbrains.com/hc/en-us/requests/7871635)
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### Author:  [@jonathanlermitage.1](https://platform.jetbrains.com/u/jonathanlermitage.1)
#### Post date: [August 12, 2025, 11:20pm UTC](https://platform.jetbrains.com/t/wrong-pricing-set-is-causing-me-bad-reviews/2522/3 "2025-08-12T23:20:32Z")
You may want to contact the marketplace team directly: [marketplace@jetbrains.com](mailto:marketplace@jetbrains.com)
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### Author:  [@dalgarins](https://platform.jetbrains.com/u/dalgarins)
#### Post date: [August 13, 2025, 12:54pm UTC](https://platform.jetbrains.com/t/wrong-pricing-set-is-causing-me-bad-reviews/2522/5 "2025-08-13T12:54:34Z")
The reply I got was that I had to wait because they needed to contact the sales team, and they haven’t responded yet.
If they could at least stop the email from being sent, it would be a small solution — but not even that has been done.
The support for the Marketplace leaves a lot to be desired.
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### Author:  [@Albert](https://platform.jetbrains.com/u/Albert)
#### Post date: [August 14, 2025, 7:57am UTC](https://platform.jetbrains.com/t/wrong-pricing-set-is-causing-me-bad-reviews/2522/6 "2025-08-14T07:57:22Z")
Hi, the pricing change request has already been canceled. But all the emails have already been sent before you contacted us, so we cannot stop or undo them, unfortunately. We will contact all the affected users and explain the situation.
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### Author:  [@Albert](https://platform.jetbrains.com/u/Albert)
#### Post date: [September 8, 2025, 12:40pm UTC](https://platform.jetbrains.com/t/wrong-pricing-set-is-causing-me-bad-reviews/2522/7 "2025-09-08T12:40:15Z")