I just wanted to mention https://youtrack.jetbrains.com/issue/MP-7332/Help-plugin-owners-to-defend-against-harassment, because it’s super easy to harass plugin owners, send fake reviews, but we cannot defend.
Feel free to up-vote this youtrack issue. Thanks.
2 Likes
I feel the same! We certainly must help you handle irrelevant and offensive feedback on the platform, including tools to react
Upvoted the YouTrack, twice! 
Any chance to delete https://plugins.jetbrains.com/plugin/16604-extra-toolwindow-colorful-icons/reviews#113947?
Sent for review 5 days ago 
. Also, as this user is constantly recreating these fake reviews, can you ban him? Just a reminder: this is the “X” user, who created a new account some time ago. Thx.
Also, do you have any feedback or opinions regarding https://youtrack.jetbrains.com/issue/MP-7332/Help-plugin-owners-to-defend-against-harassment ? I submitted this issue 12 days ago.
Hi,
Is there any chance to delete https://plugins.jetbrains.com/plugin/16604-extra-toolwindow-colorful-icons/reviews#114529? Sent to moderation 4 days ago.
Again, can you please ban this user, and provide some feedback on https://youtrack.jetbrains.com/issue/MP-7332/Help-plugin-owners-to-defend-against-harassment?
Thanks
@Albert @natalia.melnikova Sorry to insist, but I’ve been waiting for one week (again…)
And still no response regarding https://youtrack.jetbrains.com/issue/MP-7332/Help-plugin-owners-to-defend-against-harassment
I don’t know what to do.
Hello @jonathanlermitage.1 ,
I’m so sorry for the delay in our response! We try to process the reported reviews as soon as possible, but we’ve been a bit overwhelmed with reports recently.
From what I can see, the review in question was already removed. However, I understand this doesn’t fully resolve the issue, as the user continues to leave comments — and blocking their account doesn’t seem to have any effect.
Unfortunately, I don’t have any new insights to share regarding this topic: MP-7332 Help plugin owners to defend against harassment
There have been internal discussions (for example, potentially limiting the ability to leave reviews for paid plugins to licensed users), but no final decision has been made yet. We’ll be sure to update you in the issue as soon as there’s any progress.
I’ve been waiting for so long.
Again: https://plugins.jetbrains.com/plugin/16604-extra-toolwindow-colorful-icons/reviews#115435
What should I do?
In the past, we had dedicated channels for that, but they’re gone.
A new one: https://plugins.jetbrains.com/plugin/16604-extra-toolwindow-colorful-icons/reviews#115510
Again, can you ban this toxic user?
The user has been warned. After the next violation, we will ban their account.
@Albert
A new one: https://plugins.jetbrains.com/plugin/16604-extra-toolwindow-colorful-icons/reviews#115615
What happened between you two that made him resent you so much?
I have no idea.
I can only say that I started to receive toxic reviews the day I started to sell plugins, in March 2022.
Other authors of paid plugins have the same problem, but some of them simply gave up (they don’t waste their time asking for moderation), and their ranking on the marketplace dramatically dropped.
The harassment from the “AlD1ck” user (previously “X”. This is his second account) is a bit different, as he insists, day after day. I don’t know why, and I don’t want to play his game.
These harassments have taught me one thing: never respond to their attack. Never, otherwise it will only get worse (I did this mistake in 2022).
I’m asking for help since ~3 years, and I observed a single improvement on the marketplace: now, users have to put a text if they want to post a 1, 2 or 3 stars review. As you can see, this rule is easily bypassed.
On the other side, the moderation process can be very slow.
It can take up to a week (sometimes more) to remove a toxic notice. A ban can take longer. And a banned user creates a new account the very next day.
Some authors of paid plugins proposed some solutions, but we still have no feedback from JB.
@Albert
Again: https://plugins.jetbrains.com/plugin/16604-extra-toolwindow-colorful-icons/reviews#115746
@Albert @natalia.melnikova
The same toxic user is able to send multiple reviews for the same plugins…
https://plugins.jetbrains.com/plugin/16604-extra-toolwindow-colorful-icons/reviews#115784 (plus the previous one)
A new one https://plugins.jetbrains.com/plugin/16604-extra-toolwindow-colorful-icons/reviews#116252
And https://plugins.jetbrains.com/plugin/16604-extra-toolwindow-colorful-icons/reviews#116069 is still there.
(https://plugins.jetbrains.com/plugin/16604-extra-toolwindow-colorful-icons/reviews#116725)
Can you please ban user “483271406” (previously “X”, then “AlD1ck”)? @Albert @natalia.melnikova
Thanks