someone from marketplace team, could help me with issue? the pricing is wrong and the bad reviews are comming.
this is the ticket: https://marketplace-support.jetbrains.com/hc/en-us/requests/7871635
You may want to contact the marketplace team directly: marketplace@jetbrains.com
The reply I got was that I had to wait because they needed to contact the sales team, and they haven’t responded yet.
If they could at least stop the email from being sent, it would be a small solution — but not even that has been done.
The support for the Marketplace leaves a lot to be desired.
Hi, the pricing change request has already been canceled. But all the emails have already been sent before you contacted us, so we cannot stop or undo them, unfortunately. We will contact all the affected users and explain the situation.